Patch Collective – Terms & Conditions of Sale

Patch Collective, Townhead Works, Lomax Street, Rochdale, OL12 0DN.
Tel: 01706 310 310

  1. These terms and conditions shall apply to all contracts entered into between Patch Collective (“PC”) and its customers.
  2. PC agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to PC and recorded in writing between the parties.
  3. Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order and if payment has not been made by the last day of month following delivery then interest shall accrue thereon at the rate of 8% per annum from the date of invoice.
  4. Title or ownership in the goods supplied by PC to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
  5. In the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the customer to PC in writing. PC will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. PC also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is signed off by the customer.
  6. PC points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of PC to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
  7. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between PC and the customer including repeat or new orders from the customer.
  8. For the avoidance of doubt if there should be any dispute under these terms and conditions or the contract between PC and the customer then such dispute shall be dealt with under English law.
  9. PC points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
  10. Email discount codes cannot be applied to existing deals such as bundles or wearer packs and can only be used in online transactions.
  11. Discount code usage is applied at the sole discretion of PC.
  12. Please note that colour samples shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any enquiries.
  13. Products specified as no VAT may have additional terms which qualify customers for no VAT, an example is safety footwear, individual purchases not for employees (subject to safety rating) will qualify for no VAT however purchases for employees will require the addition of VAT. It is the responsibility of the customer to make their use known to PC if subject to VAT charges as individual use will be presumed, unless told otherwise.
  14. PC withhold the right to refuse orders, at their sole discretion, for (but not limited to):
    1. (a) Offensive words and slogans
    2. (b) Offensive graphics and icons
    3. (a) copyrighted material
    4. (b) copyrighted images or phrases

es.

Delivery

  1. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the purchaser’s premises unless otherwise agreed.
  2. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.
  3. All shortages, damage, production errors or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of receipt.
  4. PC holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations by our couriers e.g. Behind bin.
  5. Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, items missing or damaged as appropriate.
  6. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
  7. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

Age Restrictions

You must be aged 18 years or over to use this website.

All photos are for illustration purposes only. We reserve the right to amend the design of some products in order to make improvements.

Payment

All orders must be paid for in full on placing of order.

Credit card payments must be authorised before any goods are sent out.

Payments that are made using a debit or credit card online are processed using Stripe Secure Payments for your peace of mind.

We use Stripe to securely collect/process transaction information.

https://stripe.com/docs/security

Washing Advice

Always wash undecorated items following the instructions on the garment carefully.

Always follow detergent manufacturers instructions.

For decorated items always turn the garment inside out, wash on a cool wash 30 degrees, do not use fabric conditioners and do not tumble dry.
You may damage your prints if you do not follow these simple care instructions

PC cannot be held responsible for discolouration or damage attributed by not following the care instructions.